PURCHASE OPTIONS AND CANCELLATION POLICY

Effective date: August 29, 2026
Last updated: August 29, 2026

This policy describes the purchase options available on shoptiko.ca, operated by 2260221 Alberta Inc., operating as Shoptiko Eyecare (“Shoptiko,” “we,” “us” or “our”), and your cancellation rights for each.

1. ONE-TIME PURCHASES

Most products on our Site are sold as a single, one-time purchase. You are charged once, at the time of order, for the item(s) purchased.

2. SUBSCRIPTIONS (AUTO-SHIP ORDERS)

Select products may be available on a recurring subscription basis (for example, contact lenses shipped automatically on a regular schedule). If you choose a subscription option:

• Your payment method will be charged automatically at the start of each billing cycle, at the frequency selected at checkout;
• You will receive an email notification in advance of each renewal charge where required by law, or as a courtesy where not required;
• Subscription pricing may change over time; we will notify you in advance of any price change taking effect on your next renewal; and
• You can view, skip, pause, or cancel an active subscription at any time through your account, or by emailing hello@shoptiko.ca.

3. CANCELLING A SUBSCRIPTION

You may cancel a subscription at any time before your next scheduled billing date, with no cancellation fee. To cancel, use your account settings or contact us at hello@shoptiko.ca at least 24 hours before your next renewal date to ensure the cancellation takes effect before you are charged again. Cancellation stops future charges; it does not affect orders already processed or shipped.

4. CANCELLING A ONE-TIME ORDER

You may cancel a one-time (non-subscription) order within 24 hours of placing it, free of charge, by emailing hello@shoptiko.ca with your order number. Once 24 hours have passed, or once your order has entered processing or shipped (whichever happens first), we may not be able to cancel it.

Orders that cannot be cancelled remain subject to our Refund/Return Policy (exchanges only) once delivered.

5. PRESCRIPTION AND CUSTOM ORDERS

Because prescription lenses are prepared specifically for each order, cancellation requests received after lens production has begun may not be possible even within the 24-hour window. Contact us as soon as possible at hello@shoptiko.ca if you need to cancel or change a prescription order.

6. HOW TO CANCEL

To cancel any order or subscription, email hello@shoptiko.ca with your order number or account email and a description of what you'd like to cancel. We will confirm by email once your cancellation has been processed.

7. CONTACT US

Questions about purchase options or cancellations can be directed to:

2260221 Alberta Inc., operating as Shoptiko Eyecare
Email: hello@shoptiko.ca
Website: https://shoptiko.ca