SHIPPING POLICY

Effective date: August 29, 2026
Last updated: August 29, 2026

This Shipping Policy explains how 2260221 Alberta Inc., operating as Shoptiko Eyecare (“Shoptiko,” “we,” “us” or “our”), ships orders placed through shoptiko.ca. By placing an order with us, you agree to the terms below.

1. WHERE WE SHIP

We currently ship to addresses in Canada and the United States. We do not currently ship to other countries. If your shipping address is outside these regions, please contact us at hello@shoptiko.ca before ordering.

2. SHIPPING RATES

We offer free shipping on orders over $99 CAD (before taxes and after discounts, unless stated otherwise at checkout). Orders under $99 CAD ship for a flat shipping fee, calculated and displayed at checkout before you complete your purchase.

Shipping rates are shown in full at checkout prior to payment, so you always know the exact cost before your order is placed.

3. ORDER PROCESSING TIME

Most orders are processed and prepared for shipment within 2–3 business days of being placed. Business days are Monday through Friday and exclude statutory holidays.

Because many of our frames include prescription lenses that are cut and fitted to order, processing may occasionally take longer than standard timelines—particularly for specialty lenses, coatings or high-prescription orders. If your order requires additional processing time, we will do our best to notify you.

Orders placed on weekends or holidays begin processing the next business day.

4. DELIVERY TIME

Once your order has shipped, estimated delivery time is approximately 5–10 business days, depending on your location, the carrier used and local delivery conditions. Delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs processing (for cross-border shipments) or other circumstances outside our control.

5. CARRIERS

We work with multiple shipping carriers—which may include Canada Post, UPS, FedEx or similar reputable providers—and select the carrier best suited to your order and destination. The carrier used for your specific order will be identified in your shipping confirmation email.

6. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier link so you can follow your package's progress. If you do not receive tracking information within the processing window noted above, please contact us at hello@shoptiko.ca.

7. CUSTOMS, DUTIES AND TAXES (U.S. ORDERS)

Orders shipped to the United States may be subject to customs duties, import taxes or brokerage fees imposed by the destination country. These charges, if any, are the responsibility of the customer and are not included in your order total or shipping cost. We are not able to predict or control these fees, and we recommend checking with your local customs office if you have questions before ordering.

8. DELAYED, LOST OR DAMAGED SHIPMENTS

If your order has not arrived within a reasonable time beyond the estimated delivery window, or if it arrives visibly damaged or is lost in transit, please contact us at hello@shoptiko.ca with your order number as soon as possible. We will work with the carrier to locate your shipment and, where appropriate, arrange a replacement or resolution.

9. INCORRECT OR UNDELIVERABLE ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdirected or returned to us because of an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may involve an additional shipping charge.

10. ORDER CHANGES

If you need to update your shipping address or make changes to an order, contact us at hello@shoptiko.ca as soon as possible after placing your order. We cannot guarantee changes once an order has entered processing or shipped.

11. RETURNS AND EXCHANGES

Information about returning or exchanging an order is available in our separate Refund/Return Policy. Please refer to that policy, or contact us at hello@shoptiko.ca, for details.

12. CONTACT US

Questions about shipping can be directed to:

2260221 Alberta Inc., operating as Shoptiko Eyecare
Email: hello@shoptiko.ca
Website: https://shoptiko.ca