REFUND / RETURN POLICY

Effective date: August 29, 2026
Last updated: August 29, 2026

This policy explains how 2260221 Alberta Inc., operating as Shoptiko Eyecare (“Shoptiko,” “we,” “us” or “our”), handles returns on orders placed through shoptiko.ca. By placing an order with us, you agree to the terms below.

1. NO REFUNDS – EXCHANGES ONLY

All sales are final. We do not offer cash or credit-card refunds. Instead, eligible items may be exchanged for a different product, size, color or style, subject to the conditions below. We do not offer refunds to your original payment method, store credit in lieu of exchange, or cash returns, except where required by applicable law.

2. EXCHANGE ELIGIBILITY

To be eligible for an exchange, your request must meet all of the following conditions:

• You contact us within 14 days of the delivery date shown on your tracking information;
• The item is unworn, unused and undamaged, in its original condition;
• The item is returned in its original packaging, including any case, cloth or accessories included with it; and
• You provide proof of purchase (order number or receipt).

Items that do not meet these conditions may be declined and returned to the customer at the customer's expense.

3. HOW TO REQUEST AN EXCHANGE

To start an exchange, email hello@shoptiko.ca within 14 days of delivery with your order number and the reason for the exchange. We will confirm eligibility and provide instructions for returning your item before you ship anything back to us. Items sent back without prior confirmation may not be accepted.

4. RETURN SHIPPING

The customer is responsible for the cost of shipping the item back to us for an exchange, except where the exchange is due to a defective, damaged or incorrect item shipped by Shoptiko (see Section 6). We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.

Once your return is received and inspected, we will ship your exchange item. If the replacement item is of higher value than the original, we will contact you to collect the price difference before shipping; if it is of lower value, the difference will be issued as store credit, as we do not provide cash refunds.

5. PRESCRIPTION LENSES AND CUSTOM ORDERS

Because prescription lenses are cut, ground and fitted specifically for each customer, prescription lenses and other custom-made items are final sale and are not eligible for exchange, except where:

• The lenses were manufactured with a defect; or
• The lenses do not match the prescription submitted with your order.

In either case, contact us at hello@shoptiko.ca within 14 days of delivery, and we will remake or correct the lenses at no additional cost. Frames purchased along with prescription lenses may still be eligible for exchange under Section 2 if returned unworn and in original condition, separately from the lenses.

6. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or different from what you ordered, contact us at hello@shoptiko.ca within 14 days of delivery with your order number and a photo of the issue. In these cases, we will cover the cost of return shipping and provide a replacement or correct item at no charge.

7. FINAL SALE ITEMS

Items marked as sale, clearance or final sale at the time of purchase are not eligible for exchange or return, except where the item is defective, damaged, or incorrect as described in Section 6.

8. PROCESSING TIME

Once we receive and inspect your returned item, we will notify you by email whether your exchange has been approved. Approved exchanges are typically shipped within 2–3 business days of approval, subject to product availability and any additional lens-processing time required.

9. CONTACT US

Questions about returns or exchanges can be directed to:

2260221 Alberta Inc., operating as Shoptiko Eyecare
Email: hello@shoptiko.ca
Website: https://shoptiko.ca