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Frequently Asked Questions
Placing An Order
Why Shoptiko?
At Shoptiko, we prioritize providing excellent customer service while ensuring you don't pay excessive retail costs or middlemen surcharges. As an online boutique, we handle all manufacturing orders ourselves, allowing us to offer a wide range of lens and frame options to suit your preferences.
How do I place an order?
At Shoptiko, we've made it incredibly easy for you to find the perfect eyewear that suits your style, needs, and budget. Simply browse through our collection, add your desired items to your cart, and proceed to checkout. You can customize your glasses by filling in your prescription and selecting your preferred lenses and coatings. We also have a Smart Stylist feature that can automatically apply the best options based on your needs.
Can I track my order?
Absolutely! To track your order, simply enter either your order number or the tracking number provided in the purchase email we sent you. You can also visit our Order Tracking page to check the current status of your order.
How long do I have to wait for my glasses after I’ve placed an order?
The estimated wait time for your glasses is typically between 7-14 business days. Please keep in mind that if any items are back-ordered or there are Canadian holidays, the delivery may take longer, extending the wait time to approximately 14-21 business days.
What shipping methods do you offer?
We offer various shipping methods depending on the destination of your delivery. Our available options include UPS, Canada Post, Puralator, and FedEx. Rest assured, we'll choose the most suitable shipping method to ensure your glasses reach you safely and promptly.
Will I have to pay any taxes or customs duties?
Whether you'll need to pay taxes or duties depends on the destination country. All orders outside of the US, Canada, and Australia will be shipped with taxes and duties unpaid. In the event that your order incurs any taxes or duties, you will be responsible for covering those expenses. Please note these costs are non-refundable. \
Prescriptions and Lenses
Where can I get my prescription?
You can obtain your prescription from a qualified eye care professional, such as an optician or optometrist. After conducting an eye exam, they will provide you with your prescription.
Is it possible to order Steyelish glasses with non-prescription lenses?
Absolutely! You have the option to order our frames without prescription lenses. Simply add the desired frame to your cart and select the "non-prescription" lens option.
What about prescription sunglasses?
We offer an impressive selection of over 1000 different styles of sunglasses. Additionally, we provide more than 20 unique tinting options for your prescription lenses. You can even transform any of our eyeglass frames into a pair of sunglasses by selecting our Sun tint option.
Do you offer glasses that turn into sunglasses outdoors?
Check out our Premium Transitions® Light Intelligent Lenses™! You can add any eyeglass frame you like to your cart and then select Transitions when entering your prescription during the lens selection process. If you prefer a hassle-free experience, our Stylish Helper tool will bundle the frame and Transition lenses for you in a convenient package.
Are there any limitations for bifocals or progressive lenses?
For bifocals, please note that the frames must have a minimum height of 28mm to accommodate the lens design. As for progressive lenses, a lens height of 30mm is required to ensure proper functionality.
Frames & Styling
What is the Smart Stylist?
Our Smart Stylist is a valuable tool designed to assist you in selecting the best options for your eyewear frames. It utilizes recommendations from our eye care professionals to categorize options into Good, Better, and Best based on factors such as price and coatings.
How do I measure my frames?
Accurate frame measurements are essential when shopping for glasses online. To find the measurements, check the inside of the temple arm or nose bridge. You will typically find a set of numbers that represent the frame measurements. For example: 59/16 140. The first two numbers (i.e., 59) indicate the eye size, the second two digits (i.e., 16) represent the bridge size, and the last three numbers (i.e., 140) denote the temple size.

If you're unable to read the numbers on the inside of your frame, you can manually measure the frame. When measuring the frame width, start from one temple screw and measure to the other. For temple length, measure from the temple screw to the temple tip.
How do I measure my PD?
To measure your Pupillary Distance (PD), we have a handy guide available here ? .
What kind of frames are sold at Steyelish?
Shoptiko offers a diverse selection of frames to suit various styles and budgets. We carry different types of frames, including metal and plastic full-rim, semi-rimless, and rimless options, ensuring there's something for everyone.
Can I order lenses that are both colour-tinted and photochromic?
We have the option to order slightly tinted photochromic lenses. If you're interested in this special order, please send us a request via email to [email protected] , and we'll provide you with a customized invoice to accommodate your specific lens preferences.
Can I purchase frames alone?
Absolutely! If you prefer to purchase non-prescription sunglasses or frames without lenses, you can add them to your cart. Choose from our wide range of stylish options and create your desired eyewear combination.
Do you offer children's frames?
Discover our extensive collection of kids' eyewear at Shoptiko! We have a wide assortment of stylish frames specifically designed for children. Check out our dedicated section called "Shoptiko Kids" to find the perfect pair for your little ones.
Order Changes & Cancellations
Oh no! I need to make changes to my order. What should I do?
If you need to make changes to your order, please reach out to us via email at [email protected] . Let us know how we can assist you, and kindly provide the order number for reference. For more information, you can visit our Contact Us page.
How can I correct a wrong color order or cancel my order?
For assistance with correcting a wrong colour order or cancelling your order, please send an email to [email protected] . Make sure to include your order number and the details of your concern in the subject line for faster assistance.
OMG! I mistakenly entered an incorrect prescription in my order. What should I do now?
We understand that mistakes happen. To rectify any errors in your prescription, please contact us at [email protected] . Make sure to include your order number and the details of your concern in the subject line. We are here to assist you in correcting any inaccuracies in your order.
How do I request a refund or exchange for my order?
For information regarding our refund and exchange policy, please visit our Refund Policy page. Our policy will provide you with all the necessary details and instructions on how to request a refund for your order.

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